State Farm® Insurance Agent Reeves Maddox

"I had an excellent experience with Agent Justin Holt. He provided comprehensive information about life insurance options, patiently addressed all my questions, and assisted me in selecting a policy that perfectly suits my family's needs. I wholeheartedly recommend him to any friend or family member in need of such services."

"Excellent experience working with Justin, Jason and Reeves, and I must say, the experience exceeded my expectations. One of the standout aspects was the pricing - it was incredibly reasonable, providing great value for the comprehensive coverage I received. Whenever I reached out with questions or needed assistance, the response was always prompt and helpful. It's clear that customer service is a top priority for them. They were not only highly trained but also genuinely caring, making me feel valued as a client. It's refreshing to see such dedication and commitment to service. I wholeheartedly recommend this State Farm agent to anyone looking for reliable, affordable insurance with a personal touch. Highly Recommend!"

"Jessica is very unprofessional. I'm still wasting my time to fix her mistake.... Several months ago I changed my legal name. I wanted to update my name on my car insurance. I sent Jessica the court order, and my Colorado ID with an updated name. Since then, she kept misspelling either my name or last name on the insurance documents...!!! This is a big RED FLAG for an insurance agency... First she misspelled my last name. Instead of ADATO, she typed in ADASO... "T" and "S" are not even close to each other on the keyboard...! I called her. She corrected my last name but this time she misspelled my first name on the insurance documents. I called her. She said she corrected my name and sent me a temporary insurance card. On that card my name was still misspelled. I was mad and called her. Instead of an apology at first she said, she misspelled only one letter.. This is RIDICILOUS... Does she even know the consequences if my name is wrong and I have an accident??? She's not normal....!!! It is January 10th, 2024 and I've just received an original paper copy of my car insurance card and my name is still misspelled. I had to call the corporate office to correct my name. I already requested a new insurance agency. I do not recommend this place to anyone. We're not ordering hamburgers if the order comes wrong we can still eat it. This is insurance..! You cannot make such mistakes because the consequences are BIG.. STAY AWAY from that agency..!!!"

"Jessica is shady and unprofessional. Definitely, review your policies they will make changes without your consent and hiding information. Or even go as far as saying they have done their job when infact they haven't. REVIEW YOUR POLICIES!!! keep every documentation sent to you by State Farm."

"I typically do not write reviews, but this review is noteworthy. I am from the old school of "your word is your bond." and "action speaks louder than words." Jessica, at Reeves Maddox State Farm Insurance Agency, has lived up to both of these. True customer service has almost become extinct in today's culture. Especially with the introduction of AI, and forced to deal with people that do not know the meaning of "customer service." Regarding insurance, through the years, Jessica has been a go-to PERSON for me. And, she has been, and does so, with consistent expertise, professionalism, and practical knowledge -- PERSONALLY. Thanks, so much, Jessica! You are a blessing!"

"Jessica was more than helpful. She Was reviewing one of my policies and saw that it was written as a primary residence and not a rental Property. The next day she called to tell me that she had rewritten my policy and although the savings were not huge I certainly appreciated Jessica's diligence. Very nice to deal with someone who is so pleasant and seems to enjoy doing their job.Thank you Jessica!"

"I made the switch from Geico to State Farm with the help of Justin. He made the entire process smooth & easy to understand. He was able to help us save while still providing the coverage we need. Knowledgeable and friendly and is always eager to help when we have questions or need assistance. We are happy to have made the switch to a local place. Highly recommend."

""Highly recommended, great staff very knowledgeable, not only was I able to save money but other important coverages were added and explained, I was able to receive information in a timely manner. Jason was able to answer questions and was very patient while a decision was made." Thank you sooo much for the awesome customer service."

"Whatever you do, AVOID this agency. They will not follow through with proper procedures, and YOU will be the one to blame and suffer. Falsely reported claims, missing insurance coverages that were necessary, and a very, VERY disrespectful “office manager” (Jessica) who will talk over you and HANG up on you when they refuse to listen and help. I was with State Farm for YEARS across a few states, and when moving to Colorado, these guys caused me to switch to a new service provider. *Official complaint was made with State Farm as well as the state commissioner. If I could, I would give these guys 0 stars."