State Farm® Insurance Agent Reeves Maddox
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Lynne S
September 2, 2026
5
out of
5
rating by Lynne S
"All my interactions with the members of the Reeve Maddox State Farm team in Colorado Springs have been excellent. The staff are always friendly and helpful, especially Genna Gaines who always goes over and above to make sure I am provided with everything I need."
We responded:
"Thank you, Lynne! I'm really glad to hear that you've had such positive experiences with our team. It's wonderful to know that Genna has been especially helpful and attentive to your needs. We're here to make sure you have everything you need. Feel free to reach out if you need anything else!"
Danny Orona
September 1, 2026
5
out of
5
rating by Danny Orona
"Shannon was the agent that assisted me, she was very knowledgeable and thorough in explaining my options, she was very patient and answered all of my questions with care and professionalism, this was a very pleasant experience for me and made me comfortable with my choices and decisions and made the complexity of insurance easily understandable, thank you Shannon"
We responded:
"Danny, thank you for taking the time to leave us a review! I'm glad you had a pleasant experience and felt comfortable with your insurance choices. We're always here to help, so don't hesitate to reach out if you need anything!"
Cynthia Rodriguez
August 28, 2026
5
out of
5
rating by Cynthia Rodriguez
"I called State Farm to get a quote and the amazing person who helped me was Jenna G. My situation was a little more than just a quote, and that's why this review.
Jenna was so caring and understanding with my situation, that she went above and beyond with information and what my best options were. And you know what really did it for me? Her honesty. Yes, because of my situation, she was so truthful and said “ I haven't worked on (my situation) for a while, but I have a co-worker who has. Let me get more information from him, and I will call you back asap”. And she did!
I know that we live in a fast world, but we need to remember that if you want something done right, we need to give it time. Also, let's not forget that they are human too and we need to help each other. THANK YOU SO MUCH JENNA G!!!"
We responded:
"Cynthia, thank you for taking the time to share your experience! I’m glad Jenna gave your situation the care it deserved, involved a team member when needed, and followed through with the information she promised. We’re always happy to help if anything else comes up."
Gerrie Hettenhouser
August 24, 2026
5
out of
5
rating by Gerrie Hettenhouser
"Shannon was professional, knowledgeable and pleasant to work with."
We responded:
"Thank you, Gerrie! I'm happy to hear you had a professional and pleasant experience with us. We strive to be knowledgeable and helpful in all our interactions. Let us know if we can help with anything else!"
jody willhite
August 20, 2026
4
out of
5
rating by jody willhite
"I have been with.reeves maddox for years. His staff has always been kind and helpful. Thank you Zellie for your help today."
We responded:
"Thank you for your review, Jody. I'm glad to know that our team has been consistently kind and helpful over the years. We're always here if you need anything else!"
Caleb Standifer
August 20, 2026
5
out of
5
rating by Caleb Standifer
"Shannon was amazing. She is the most knowledgeable person here and will always be delighted to help."
We responded:
"Caleb, thank you for taking the time to leave us a review! I'm glad you had such a positive experience with our office. Let us know if we can help with anything else!"
Jason
August 20, 2026
5
out of
5
rating by Jason
"Shannon was great! Reeves has a professional team that will always be happy to help."
We responded:
"Jason, thank you for taking the time to leave us a review! I'm glad to know that our team was able to assist you and make your experience a positive one. We appreciate your support!"
austin maddox
August 20, 2026
5
out of
5
rating by austin maddox
"Shannon was an absolute pleasure to work with. Never had someone explain my coverages as well as she did. Makes it easy to understand. Could recommend working with her enough!"
We responded:
"Thank you, Austin! I'm glad you had such a positive experience with our office. It's wonderful to know that we could make your coverages clear and easy to understand. We appreciate your recommendation. Feel free to reach out if you need anything else!"
Daniel Boyle
August 20, 2026
5
out of
5
rating by Daniel Boyle
"Shannon was very knowledgeable and helpful through the process of switching my insurance over 10 out of 10 would recommend"
We responded:
"Thank you, Daniel! I'm glad to know you found the process of switching your insurance smooth and helpful. We appreciate your recommendation and are here if you need anything else!"
Hope Spencer
August 20, 2026
5
out of
5
rating by Hope Spencer
"love the way State Farm helps their customers. Seth has been major help through everything I have had questions for! He’s very professional and takes caring for his clients seriously"
We responded:
"Thank you, Hope! I'm really glad to know you've had a positive experience with our office and found the help you needed. We strive to provide professional and caring service to everyone we work with. Feel free to reach out if you need anything else!"
Pablo Irizarry
August 20, 2026
5
out of
5
rating by Pablo Irizarry
"I had the pleasure of working with Shannon. She resolved my issue and provided some great information. She was very responsive, friendly, and professional. Thanks Shannon for making the experience painless!"
We responded:
"Thank you, Pablo! I'm glad to hear that Shannon was able to assist you effectively and make your experience a positive one. We strive to provide responsive and professional service, and it's great to know Shannon delivered on that. Let us know if we can help with anything else!"
Tom Denny
August 10, 2026
5
out of
5
rating by Tom Denny
"I met with Shannon and she went over my automobiles insurance policy’s. Her thorough review of all policies and questions resulted in a very welcomed payment reductions on the policies. I commend her for thorough knowledge that helped me to understand the policies more clearly. She is highly knowledgeable and very professionally assisted me. Great help, thank you Shannon!!"
We responded:
"Tom, thank you for taking the time to leave us a review! I'm glad we could assist you with your insurance policies and help you achieve a reduction in payments. We take pride in making sure our customers understand their policies clearly. Feel free to reach out if you need anything else!"
Alan Waite
August 10, 2026
5
out of
5
rating by Alan Waite
"Shannon was amazing, quick to answer, quick to handle each of my questions and resolved my 4 questions in less than 15 minutes, a professional and kind person. Would happily work with them again in a moment"
We responded:
"Alan, thank you for taking the time to leave us a review! I'm happy to know that you received quick and professional assistance with your questions. We appreciate your kind words and look forward to helping you again. Don't hesitate to reach out if you need anything!"
Krista DeWitt
August 7, 2026
5
out of
5
rating by Krista DeWitt
"I’m planning on moving and the girl on the phone was so helpful explaining what I would need for transferring my cars."
We responded:
"Krista, thank you for taking the time to leave us a review! I'm happy to hear that our team was able to assist you with the details for transferring your cars. We aim to make these transitions as smooth as possible. Feel free to reach out if you need anything else!"
Bobby’sWorld
August 7, 2026
5
out of
5
rating by Bobby’sWorld
"They have been so helpful anytime I have an auto claim, they always get me to the right place. Also she really helped me understand how life insurance works!!"
We responded:
"Thank you for taking the time to leave us a review! I'm happy to hear that we've been able to assist you with your auto claims and that we could help clarify life insurance for you. We're always here to help if anything comes up!"
Noah Zunick
July 30, 2026
5
out of
5
rating by Noah Zunick
"Shannon was great! Very knowledgeable about my policies, very prepared and personable. Answered all of my questions in a way that a person that doesn’t deal with insurance every day would understand. I will definitely recommend to my friends!"
We responded:
"Noah, thank you for taking the time to leave us a review! I'm glad we could assist you with your policies and make everything clear and understandable. We appreciate your recommendation and are here to help if you or your friends need anything else!"
alexis halling
July 30, 2026
5
out of
5
rating by alexis halling
"I have been with them for many years and they have been the best hands down. Any time I call someone answers and everything gets done that day. I know when I call it won't be a long dragged out conversation and everything will be taken care of. I dont ever see myself switching. My bundle is reasonably priced and I always refer because they are just that good!"
We responded:
"Thank you, Alexis! I'm really happy to hear that you've had such a positive experience with our office over the years. It's great to know that our team has been able to assist you promptly and efficiently. We appreciate your referrals and are glad to have you with us. Let us know if we can help with anything else!"
Nicholson
July 30, 2026
5
out of
5
rating by Nicholson
"Shane did an awesome job helping me out with my auto insurance, getting me the best quote possible! Thank you State Farm!"
We responded:
"Nicholson, thank you for taking the time to leave us a review! I'm happy to hear that Shane was able to assist you with your insurance and find a great quote. We appreciate your support!"
Daniel Townsend
July 23, 2026
5
out of
5
rating by Daniel Townsend
"Shannon was very helpful and great"
We responded:
"Daniel, thank you for taking the time to leave us a review! I'm glad you found our service helpful and great. We appreciate your feedback and support. Let us know if we can help with anything else!"
Anita Chancellor
July 23, 2026
5
out of
5
rating by Anita Chancellor
"I had a very helpful review of policies with Shannon. She was very thorough and answered all my questions. She also had some great suggestions for my current insurance needs."
We responded:
"Anita, thank you for taking the time to leave us a review! I'm glad you found the policy review thorough and the suggestions helpful for your insurance needs. We're always here to assist if you need anything else!"
Christopher Montenegro
July 23, 2026
5
out of
5
rating by Christopher Montenegro
"Shannon assisted me with efficiency in getting set up with a plan/coverage that was exactly was I was looking for."
We responded:
"Christopher, thank you for taking the time to leave us a review! I'm happy to hear that you found the right plan and coverage efficiently. We're glad to have you with us. Let us know if we can help with anything else!"
Zachariah Arthur DeBācker
July 9, 2026
1
out of
5
rating by Zachariah Arthur DeBācker
"My experience with Reeves Maddox as my State Farm insurance agent has been one of the most frustrating, and horrible customer service experiences I've ever had. During one of the most stressful times a policyholder can face—a difficult total-loss claim—I expected advocacy, communication, and professionalism. Instead, I was unexpectedly transferred to another State Farm office without any notice or explanation. I discovered this only after trying to continue working through my claim.
This lack of communication made an already difficult claims process even more complicated. Throughout our business relationship, I encountered multiple mistakes, omissions, and lapses in follow-through that eroded my confidence that my concerns were being handled competently. Rather than feeling supported by the person entrusted with protecting my interests, I felt abandoned when I needed assistance the most.
Insurance is built on trust, accountability, and integrity. Based on my experience, I was left questioning whether those values were truly being upheld at the Maddox organization. When errors go unaddressed, communication breaks down, and a client is effectively handed off without even being informed, it's difficult not to question both the professionalism and honesty involved.
I cannot recommend Reeves Maddox to anyone looking for an insurance agent who will stand by them during a complex claim. When you need an advocate the most is when an agent's character is revealed. Unfortunately, my experience left me feeling that I was left to navigate the process on my own."
We responded:
"Hi Zachariah- we appreciate you providing feedback on your experience with our office. We strive to provide everyone with the best service possible.
During your claims process, we understand that it is not an ideal situation for any of our customers & treat each client with the most respect, diligently working to help connect you with the claims department who is best able to assist you. Due to your frustration with the claims processing in office, we transferred your account to an office that we felt was more equipped to handle your concerns.
Please note that decisions made were not personal and directly related to ensuring you receive the best solution possible with the tools at hand. We wish you the best in your future endeavors."
Erin
July 2, 2026
5
out of
5
rating by Erin
"I worked with Shannon, she was incredibly kind, patient and knowledgeable. She made the switch to state farm painless."
We responded:
"Thank you, Erin! I'm happy to hear that Shannon made your transition to State Farm smooth and easy. We always aim to provide a supportive and knowledgeable experience. We're here if you need anything else!"
Maurice Cordova
June 27, 2026
5
out of
5
rating by Maurice Cordova
"Shannon was a pleasure to deal with. She treated my wife and myself with respect, and was knowledgeable about what we needed for both our car and home policies."
We responded:
"Maurice, thank you for taking the time to leave us a review! I'm glad to hear that you and your wife received respectful and knowledgeable service for your policies. We appreciate your feedback and support. Let us know if we can help with anything else!"
Katherine Santos
June 26, 2026
2
out of
5
rating by Katherine Santos
"Thank you Shannon. We had a very comprehensive and enjoyable experience. You helped us switch from our previous insurer which never met our customer service expectations."
We responded:
"Thank you so much for your kind words! We're thrilled to hear you had a comprehensive and enjoyable experience. It was a pleasure helping you make the switch, and we're grateful you chose our office. We look forward to being here whenever you need us. Welcome, and thank you again for your trust!"